If Snapchat keeps crashing on your Android device, you’re not alone. It can be really upsetting when your favourite social networking app suddenly stops working, especially if you’re in the middle of sharing a story or checking your friends’ snaps. Fortunately, there are several troubleshooting steps you can take to resolve this issue. This guide walks you through various solutions to get Snapchat back up and running smoothly on your Android device.
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Easy Ways to Fix Snapchat Keeps Crashing on Android Phone
When Snapchat keeps crashing, it could be due to several reasons, such as outdated software, app conflicts, or storage issues. Below are step-by-step solutions to resolve the problem.
Step 1: Restart Your Phone
The first and simplest step is to restart your mobile phone when Snapchat keeps crashing. A restart can often resolve temporary glitches in the software and refresh your phone’s memory. By rebooting your Android device, you’re allowing the system to close all running processes and start fresh, which can help prevent Snapchat from crashing.
- Press and hold the power button.
- Select the “Restart” option.
- After your phone restarts, try opening Snapchat again.
This step often fixes minor issues without needing further troubleshooting.
Step 2: Clear Snapchat Cache
If restarting your phone didn’t work, the accumulated cache data could be causing conflicts, leading to app crashes. Clearing Snapchat’s cache is an effective way to remove temporary files that might be causing the issue.
To clear the cache:
- Open your phone’s Settings.
- Go to Apps or Application Manager.
- Find and select Snapchat.
- Tap on Storage.
- Click Clear Cache.
Clearing the cache won’t delete your Snapchat data, like saved messages or contacts, but it will remove any unnecessary temporary files that may be causing performance issues.
Step 3: Update Snapchat
An outdated app could also be responsible for Snapchat crashes. Bugs and compatibility issues are more common in older versions of apps, so ensuring you have the latest version installed is crucial.
Follow these steps to update Snapchat:
- Open the Google Play Store.
- Search for Snapchat.
- If an update is available, tap Update.
Once the update completes, open Snapchat and check if the crashing issue is resolved. Regular updates include bug fixes and new features that improve app stability.
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Step 4: Disable Battery Optimisation for Snapchat
Battery optimisation features on Android devices may sometimes interfere with apps like Snapchat, causing them to crash or freeze. Disabling battery optimisation for Snapchat can prevent this.
Here’s how to disable battery optimisation:
- Go to Settings > Battery.
- Select Battery Optimisation.
- Find Snapchat in the list of apps.
- Choose Don’t Optimise or Disable.
Disabling battery optimisation ensures that Snapchat runs without interference from the system’s power-saving measures, which can sometimes cause it to crash.
Step 5: Check App Permissions
Snapchat requires specific permissions to function properly, such as access to your camera, storage, and microphone. If these permissions are restricted, it can cause the app to crash unexpectedly.
To check and enable app permissions:
- Open Settings.
- Go to Apps or Application Manager.
- Find and select Snapchat.
- Tap Permissions.
- Ensure all necessary permissions, such as camera, storage, and location, are enabled.
Once you’ve granted the required permissions, relaunch Snapchat to see if the issue is resolved.
Step 6: Disable Conflicting Apps
Certain third-party apps, especially screen recorders or apps with overlays, may interfere with Snapchat’s performance. These apps can conflict with Snapchat’s normal operations, leading to crashes.
Try temporarily disabling any apps that run in the background, such as screen recorders, VPNs, and overlay apps (e.g., Facebook Messenger bubbles).
To do this:
- Open Settings > Apps.
- Find the conflicting app and tap Force Stop.
After disabling conflicting apps, open Snapchat and check if the issue persists.
Step 7: Update Your Android Operating System
An outdated Android operating system may not be fully compatible with the latest version of Snapchat, leading to performance issues or crashes.
To check for updates:
- Go to Settings > System > System Updates.
- Check if an update is available.
- If an update is available, download and install it.
Updating your Android OS ensures that your device is running the latest security patches and is fully compatible with the apps you’re using, including Snapchat.
Step 8: Reinstall Snapchat
If none of the previous steps work, the next option is to uninstall and reinstall the Snapchat app. This can fix issues related to corrupted files or faulty installations.
To reinstall Snapchat:
- Open Settings > Apps.
- Find and select Snapchat.
- Tap Uninstall.
- Once uninstalled, go to the Google Play Store, search for Snapchat, and reinstall the app.
After reinstalling Snapchat, log in with your credentials and check if the crashing issue is resolved.
Step 9: Contact Snapchat Support
If the app continues to crash despite trying all the above solutions, it might be time to reach out to Snapchat Support for further assistance. They can provide additional troubleshooting steps or inform you about any known issues with the app that might be causing crashes.
You can contact Snapchat support via the app or through their official website.
Remember that these steps are general troubleshooting suggestions, and the effectiveness may vary depending on your specific device and software configuration.
How Do You Force Restart Snapchat?
You could probably need to force-start Snapchat, and knowing how to do it on your mobile phone would be a great help. To force restart Snapchat, you can follow these steps:
- Close the Snapchat App: Open the app switcher (usually by swiping up from the bottom of the screen) and swipe the Snapchat preview off the screen to close it.
- Clear the App from the Background: Ensure that Snapchat is not running in the background by checking the recent apps menu and swiping Snapchat away.
- Restart Your Device: Press and hold the power button and select “Restart.” Once your phone has restarted, open Snapchat again to see if the issue is resolved.
Force restarting helps reset the app without the need to uninstall it. It helps resolve minor glitches or issues you may encounter with the app. However, if the problem persists, you may need to consider other troubleshooting steps.
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Final Thoughts
It could be annoying when Snapchat keeps crashing, but most issues can be fixed with a few troubleshooting steps. Whether it’s restarting your phone, clearing the cache, or updating the app, these methods can help get Snapchat running smoothly again. If the problem continues, don’t hesitate to reach out to Snapchat support for additional help. With these tips, you’ll be back to snapping and chatting with friends in no time.
